Privacy Policy

One Love Animal Hospital – website, client information, pet information, and authorized internal business tools

Effective Date: April 29, 2026
Contact: info@onelovevet.com

1. Introduction

One Love Animal Hospital (“One Love Animal Hospital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with our website, online forms, communications, veterinary services, client resources, and authorized internal business tools.

This Privacy Policy applies to information collected through our website and related business operations. It also describes how One Love Animal Hospital may use internal tools, including tools referred to as OneLove AI, for authorized business reporting, analytics, financial review, and administrative workflows.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact information, such as name, email address, mailing address, phone number, and preferred location;
• Pet and veterinary information, such as pet name, species, breed, age, medical history, appointment reason, vaccination information, medications, treatment notes, and related care information;
• Appointment, form, and communication information, including messages, online form submissions, appointment requests, service requests, consent forms, and client support communications;
• Billing and payment-related information, such as invoices, transaction records, account balances, payment confirmations, care plan information, and limited payment details provided by payment processors;
• Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages visited, access times, and similar usage data;
• Marketing and preference information, such as communication preferences, survey responses, feedback, and interests in services or resources; and
• Business and administrative information used for internal operations, including information contained in accounting, reporting, scheduling, communications, vendor, and business management systems.

We may collect information directly from you, from your authorized representatives, from our veterinary team, from third-party service providers, from online forms and communication tools, from website technologies, and from business systems used by One Love Animal Hospital.

3. QuickBooks Online Data and OneLove AI

One Love Animal Hospital may use internal software tools, including OneLove AI, to connect to QuickBooks Online for authorized internal business purposes. These tools are not client-facing products and are intended for authorized business use only.

When authorized, the QuickBooks Online integration may access QuickBooks Online company data depending on the permissions granted. This data may include company information, financial reports, chart of accounts, accounts, transactions, invoices, bills, expenses, vendors, customers, payments, purchase records, and related accounting or bookkeeping information.

QuickBooks Online data may include client names, contact details, transaction history, or other information if that information is stored in QuickBooks Online records. One Love Animal Hospital uses this data for internal business reporting, analytics, bookkeeping support, financial review, operational planning, compliance, tax, and administrative purposes.

One Love Animal Hospital does not sell QuickBooks Online data. Access to QuickBooks Online data is limited to authorized personnel, contractors, vendors, systems, and service providers with a legitimate business need.

Authorized users may request that a QuickBooks Online connection be removed by contacting One Love Animal Hospital. A connection may also be revoked through applicable Intuit or QuickBooks Online account settings, where available.

4. How We Use Information

We may use information for the following purposes:

• to operate our website, online forms, appointment tools, client communications, and veterinary practice operations;
• to schedule appointments, respond to inquiries, provide veterinary services, maintain records, and support client relationships;
• to process payments, maintain invoices, administer care plans, manage pharmacy or prescription-related workflows, and support billing;
• to communicate about appointments, reminders, follow-ups, service updates, administrative notices, and client support;
• to improve our website, services, internal processes, reporting, analytics, and operational planning;
• to conduct internal financial review, bookkeeping support, business intelligence, and compliance activities;
• to protect the security, integrity, and availability of our systems, facilities, clients, patients, employees, and business operations;
• to comply with legal, tax, accounting, regulatory, insurance, and professional obligations; and
• for other purposes disclosed at the time information is collected or with your consent.

We may use internal analytics and AI-assisted tools to help organize, summarize, or analyze business information. These tools are used for internal review and operational support, not as a replacement for professional veterinary judgment or client-facing medical advice.

5. How We Share Information

We may share information in the following circumstances:

• With our veterinary team and authorized personnel who need the information to provide services or operate the business;
• With service providers that help us operate the website, forms, communications, scheduling, payment processing, online pharmacy, records, analytics, hosting, security, accounting, or other business functions;
• With laboratories, pharmacies, referral hospitals, specialists, insurers, or other veterinary-related providers when needed to support pet care, prescriptions, diagnostics, billing, or client requests;
• With Intuit, QuickBooks Online, and related platform providers as necessary to operate authorized accounting integrations;
• When required by law, subpoena, court order, regulation, professional obligation, or legal process;
• When we believe disclosure is necessary to protect rights, safety, security, property, clients, patients, staff, systems, or business operations;
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar event; and
• With your consent or at your direction.

We do not sell, rent, or lease our client lists to third parties. We also do not sell QuickBooks Online data.

6. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, remember preferences, understand website usage, improve user experience, maintain security, and generate general statistics.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies or similar technologies are disabled.

7. Third-Party Websites and Services

Our website and operations may include links to or integrations with third-party websites, platforms, or providers, such as appointment tools, online forms, payment processors, online pharmacy providers, communication tools, analytics providers, cloud hosting providers, accounting systems, and social media platforms.

This Privacy Policy does not apply to third-party websites or services that we do not control. We encourage you to review the privacy policies and terms of any third-party service you use.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain veterinary and business records, operate our website and systems, administer client relationships, comply with legal, tax, accounting, regulatory, insurance, and professional obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the purpose for which it is used, applicable law, professional requirements, and operational needs. When information is no longer needed, we may delete, de-identify, or archive it in accordance with our business practices and legal obligations.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include access controls, secure systems, vendor management, encryption where appropriate, and internal policies.

No website, service, system, or method of electronic transmission can be guaranteed to be completely secure. You are responsible for using secure devices, protecting account credentials, and notifying us promptly if you believe information you provided to us has been compromised.

10. Your Choices

You may contact us to request updates to your contact information, ask questions about your information, or request that certain communications be changed or discontinued. We may need to retain certain information for legal, veterinary, billing, accounting, security, or operational reasons.

You may opt out of certain marketing communications by following the instructions in those communications or by contacting us. Even if you opt out of marketing communications, we may still send appointment, care, billing, security, legal, or administrative communications.

Depending on where you live, you may have additional privacy rights under applicable law. To exercise applicable rights, please contact us using the information below. We may need to verify your identity before responding to certain requests.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us without appropriate consent, please contact us.

12. International Visitors

One Love Animal Hospital is based in the United States. If you access our website from outside the United States, you understand that information may be processed and stored in the United States or other locations where our service providers operate, subject to applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website or otherwise made available. The Effective Date above indicates when this Privacy Policy was last updated.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact One Love Animal Hospital at info@onelovevet.com.

15. Trademark Notice

Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission. Other third-party names, marks, and brands are the property of their respective owners.