Please Note: We are now operating on Saturdays at our Boerum Hill/Atlantic Ave office.

One Love Animal Hospital

Frequently Asked Questions

Our veterinary team is here to help guide you through decisions about your pet’s care. Below are answers to some of the most common questions we receive, including guidance for same-day and urgent concerns during regular business hours.
Call for Same-Day Care

FAQs

Same-Day Urgent Care FAQs

Do you offer same-day appointments for urgent injuries?
Yes. During our regular business hours, we offer same-day evaluation for many urgent but stable conditions, including wounds, limping, sudden pain, eye irritation, and minor injuries. If your pet is injured or suddenly uncomfortable during the day, we encourage you to call us first so we can help guide next steps.
Should I call my regular vet or go to an emergency hospital?
Not every pet injury requires a 24-hour emergency hospital. If your pet is alert, responsive, and stable during regular business hours, calling your regular veterinarian is often the best first step. Our team can assess your pet’s condition and let you know whether same-day care is appropriate or if emergency referral is needed.
Do you provide emergency services?
We provide same-day urgent and emergency evaluation during our regular office hours. Our medical team is prepared to assess and stabilize urgent conditions and guide emergency referral when advanced or overnight care is required.
What injuries can be treated during regular business hours?

During regular hours, we commonly evaluate and treat:

  • Cuts, scrapes, and puncture wounds
  • Bite wounds
  • Limping or sudden pain
  • Paw pad injuries
  • Eye irritation or trauma
  • Broken nails
  • Skin tears and hot spots

Early evaluation can reduce complications and help determine whether advanced care is necessary.

What should I do if I’m not sure whether my pet needs emergency care?
If you’re unsure, we recommend calling us during regular business hours. Our veterinary team can help assess the situation, provide guidance, and determine whether same-day care or emergency referral is appropriate.

Hospital & Practice FAQs

Are you privately owned or corporate owned?
We are privately owned by two veterinarians, Dr. Kenneth Humphreys and Dr. Eliza Lischin. Being privately owned allows us to focus on personalized, compassionate care and long-term relationships with our clients and patients.
What veterinary services do you offer?
We provide comprehensive veterinary care, including preventive wellness and vaccinations, diagnostic services, surgical care, dental care, and same-day urgent evaluation during regular business hours.
What type of pets do you see?
We primarily care for dogs and cats. Some of our veterinarians at specific locations also treat exotic pets, including reptiles, amphibians, and avian species. Please call to confirm availability.

Appointments & Visits FAQs

How do I make an appointment?

To schedule an appointment or request same-day care during regular business hours, please call us at: (718) 532-7410

Do you accept walk-ins for urgent concerns?

For urgent concerns during regular hours, we recommend calling ahead so our team can best prepare to assist you and guide next steps.

Locations FAQs

What locations do you have?

We have three convenient locations serving Brooklyn and the Upper East Side:

Boerum Hill
Bay Ridge
Yorkville

Each location offers full-service veterinary care and same-day urgent evaluations during regular business hours.

Pharmacy, Payment & Services FAQs

Do you offer an online pharmacy?

Yes. Each of our locations offers access to an online pharmacy for prescription medications and preventive care products.

Boerum Hill Pharmacy
Bay Ridge Pharmacy
Yorkville Pharmacy

What payment options do you accept?
We accept cash, Visa, MasterCard, American Express, Discover, and CareCredit.
Do you offer boarding or grooming services?
No, we do not offer boarding or grooming services.

Still Unsure What to Do?

If your pet is injured, uncomfortable, or suddenly unwell during regular business hours, call One Love Animal Hospital. Our team can help guide you and determine whether same-day care or emergency referral is needed.